If you believe your product may have a lack of conformity covered by the legal warranty, please contact our team at hola@tropicjewelry.com, providing your order number and a brief description of the issue. We will guide you through the necessary steps to arrange the repair or replacement of the product and, where legally applicable, a price reduction or refund.

This legal warranty covers any lack of conformity in the jewellery that existed at the time of delivery. It does not cover damage resulting from normal use, natural wear and tear, accidents, misuse, or improper maintenance, nor any damage or alterations occurring after delivery, including those caused by chemicals, water, impacts, or handling that is inconsistent with the care instructions or recommendations provided.

Due to the handcrafted nature of all our pieces, slight variations may exist between different items of the same design, including polishing marks or characteristics inherent to the manual or artisanal manufacturing process. These variations do not affect the conformity of the product.

Personalised products cannot be exchanged or returned, as they are made according to the customer's specifications. This includes errors in the selection of the design, size, dimensions, engraving, or other requested customisation. This does not affect the consumer's statutory rights in the event of a lack of conformity under the applicable legal warranty.